(a) Returns and exchanges will be accepted under the following conditions:
- The product was damaged or malfunctioned during delivery; or there are defects not caused by human error.
- The delivered product is in poor condition or of substandard quality.
- The product received is different from what was ordered.
- The product received clearly does not match the description provided on the website.
(b) Returns and exchanges will not be accepted under the following conditions (including but not limited to):
- Requests made after the 7-day return period.
- The customer did not contact our customer service team before initiating the return or exchange.
- The product is not in brand-new condition.
- The product is damaged due to human error or during transportation handled by the customer.
- Missing or damaged promotional items or accessories that were included with the product.
- Personal reasons such as dissatisfaction with size, design, or color.
- Minor discrepancies between product images and the actual item due to lighting, display settings, or photography.
- Other unreasonable return or exchange requests.
